Shipping Made Simple,
Step by Step
We handle the complexity so you don't have to. Here's exactly what happens from your first enquiry to final delivery.
From Quote to Delivery
Submit Your Enquiry
Fill in the quote form or call us directly. Tell us your origin, destination, cargo type, and timeline. No commitment required.
Receive Your Quote
Within one business day, our team sends a detailed proposal covering freight rates, estimated transit times, and applicable duties.
Confirm & Book
Approve the quote and we handle carrier booking, space allocation, and scheduling — you'll receive a booking confirmation with all reference numbers.
Documentation & Customs
We prepare and verify all export/import documentation, submit customs declarations, and manage duty payments on your behalf.
Cargo in Transit
Your shipment moves. We provide live tracking updates and proactively communicate any delays or exceptions as they arise.
Delivery & Confirmation
Cargo is released and delivered to the final destination. You receive a proof of delivery and our team follows up to confirm satisfaction.
Essential Documents
For Imports
- → Commercial Invoice
- → Packing List
- → Bill of Lading / Airway Bill
- → Certificate of Origin
- → UAE Import Permit (if applicable)
For Exports
- → Export Declaration (DP World / UAE Customs)
- → Commercial Invoice & Packing List
- → Certificate of Origin
- → Shipping Instructions
- → Letter of Credit (if applicable)
Frequently Asked
How long does customs clearance take?
Standard clearance at Jebel Ali typically takes 1–2 business days when all documentation is complete and correct. We proactively check for issues before submission to avoid delays.
Can I track my shipment in real time?
Yes. Once your shipment is booked, we provide tracking references and proactive status updates at each milestone — vessel departure, arrival, customs release, and delivery.
What happens if my cargo is delayed?
We notify you immediately, provide the reason, and present options — revised routing, alternative carriers, or expedited customs processing where possible. You're never left guessing.
Do you handle dangerous goods (DG)?
Yes, for certain categories. We require MSDS/SDS documents and advance notice to confirm compliance with IMDG/IATA regulations and carrier restrictions before acceptance.
Can I use my own freight forwarder but have you handle customs only?
Absolutely. We offer standalone customs brokerage services — you can engage us just for UAE import or export clearance without using our freight services.
Ready to Start Shipping?
Get your quote in under 24 hours — no obligation, no hidden fees.
Request a Quote